FURSUIT TERMS OF SERVICES.

DISCLAIMER:

I WILL NOT mimic another maker's style for you. You are commissioning me for my own work and style—not to save money by having me copy someone else's work. I do not condone this practice. Any client who asks me to replicate another maker’s work or produce something with clear similarities will be refused service.

I will also not tolerate any rude behavior. I reserve the right to refuse service for reasons I strongly disagree with or find unacceptable. My workflow, schedule, and time working on your commission should not be compared to other fursuit makers. I am an intermediate fursuit maker; I still have much to learn. So please be mindful and patient. Thank you.

PAYMENT METHODS:

• Payments can be made by one of the following: Etransfer, Paypal, Square, cash. Etransfer is only available in Canada. Cash is only accepted in person. My prices are charged in Canadian dollar currency.
• Once we arrange what to work with, a quote is given to you. A Quote given is only valid for 30 days.
• Payment plans are available; Fullsuits must be fully paid for within 6 to 10 months, while partial fursuits must be paid in full within 4 to 5 months.
• A non-refundable 40% down payment is first needed before you are placed on my queue list. This covers the materials. - If you wish to pay the full amount, this is acceptable. An invoice will be provided to you.
• Your invoice will provide the QC QST and GST/HST tax from Quebec, Canada. Please note: The taxes will be added per invoice being sent to you.
• While a quote has been provided to you with materials current pricings, the price may change based on the supplier's item stock. Shipping fees are not included in your quote.
• If supply materials needed are out of stock, this can delay the workflow and time in completion of your commission. **Customers are responsible to pay for import, customs and tariff fees of the materials ordered.**
• While a 40% down payment is required as part of the deposit. The full payment must be completed on time, with payments due every 30 days until the reach of its deadline. You may choose to pay the remaining balance in full at your next payment, or you can include it with your 40% down payment immediately if you are confident in paying the full balance right away. Otherwise, please adhere to the payment deadlines as mentioned above.

LATE FEES / PENALTIES:

It is important that your payment is made on time to continue working with your commission, late payments can cause delays!

• If no payment is made within 3 days after the due date, a non-refundable surcharge fee of $35.00CAD will be applied. If payment with its late fee is not received within 4 weeks past the deadline, all previous partial payments will be considered non-refundable if by chance you choose to cancel your commission. You will receive your completed commission once the remaining balance, including shipping and any late fees, is fully paid. It is not my responsibility to chase after you for payment reminders or late fees. Please make sure to set reminders for payments on your calendar. Payments are due every 30 days until the balance is fully paid off.

As such, I am not liable for the delay of your commission if you have not paid on time. Please take this into consideration.

If you have: Lost your job / Moving / Medical Emergencies / Other urgencies.

Please inform me as soon as possible as we may be able to arrange some adjustments to your payment deadlines. Some exceptions may apply.

Inactivity:

If you become inactive for a period of 9 months and I am unable to reach you using the contact information provided—regardless of whether your commission has started, is in progress, partially paid—your commission will be considered permanently discontinued, and non-refundable.

DESIGN CHANGES:

• Fixes in design or adjustments can be made. Any changes after the fur pattern is cut out are additional fee charges, as it requires to discard the current cut out patterns, re-tape the foam head / Duct Tape Dummy, extra time taken/re-cutting the fur pattern etc.
• If you are changing your design entirely - a new quote will have to be provided for the additional changes/colors/ect. This includes if you choose to add-on to your fursuit’s current design.Simplifying your design in the newest update, which shows less than your original design you paid for, will not lower the total cost you are currently paying off or have already paid. Additionally, it does not guarantee a refund for any changes made.

Please be 100% on the design before submitting!

MEASUREMENTS / DTD:

It is extremely important that you follow the instructions needed to ensure a proper fitting for your fursuit! Measurements are required as instructed:

• Fursuit head: Please measure from the circumference of your head, just above the eyebrows. This is the widest part of your head. Now, measure from the point of your nose, and wrap the measurement behind the head leveled from the ears.
• If you wear glasses, please notify me about this.
• Duct Tape Dummy (DTD): a DTD is a handy method to replicate the anatomy of your body. The DTD will be used as a dummy to create your fullsuit with. You will need the following tools and items:
• Duct Tape (4-6 qty rolls of them).
• Painter's suit.
• x2 poles (broom sticks).
• Medical scissors / small thin scissors, or small rounded-edge cut scissors.
• An extra person or two for help.
• Thin clothing materials, such as: Leggings, shorts, thin t-shirt. Do not wear bulky clothing please! If you are sensitive to the heat, please do this in a cold room. Make sure your helper is providing water to you! Do be advised that clothing may get snagged and cut
• Yoga mats for your feet, you’ll be standing still for a good 1-3hrs.

Please mark the areas of your DTD with a black sharpie: elbows, knees, bellybutton, name of the client and fursona’s name that's being worked on.

StuffedTails Fursuit provides a good image and video example on the steps: https://www.stuffedtailsfursuits.com/how-to-make-a-dtd

If the DTD arrives in a poor state of condition and deemed un-workable, I will discard it and request a new one be made. You are responsible for the shipping fee and any extra additional fee/tariffs added to the packaging upon arrival at my door.

WAITING PERIOD / QUEUE:

• From the time I start working on your commission until completion, it can take an average of 4-8 months of completion, sometimes longer. *REMINDER: THIS DOES NOT REPLACE THE 1-3 YEAR WAITING PERIOD.*

Trello link: https://trello.com/b/5zWjg0Am/fursuit-commissions

I go through 1-2 queues at a time! Please check my Trello to see the current status.

• The waiting period may take 1-3 years. Completed payments of the partial/suits are bumped up top on the list. Please allow me more time than usual to ensure that the project worked on is in condition I deem perfect enough to ship out.
• Pre-made's are the only exception to be listed and completed as a priority during the convention seasons; if I am accepted to vend. If there is a longer period of time needing to work on your commission, I will let you know.

Once again: The timing of completion can be affected if supplies are out of stock/unavailable/emergencies during the time of working on your suit. I do NOT accept deadlines for your commission.

SHIPPING:

• Shipping prices will vary depending on the available options, including box size, weight, location, and the options the client chooses. This must be paid upfront. Pick-up is also an option if you are in the Montreal, Quebec region or are willing to drive longer distances. This is your choice, and I am not liable for your fuel costs. Shipping and packaging materials are separate from the quote or final price.
• I am not responsible for lost & damaged packages once they are in the hands of the courier. I will assist you in tracking the package if we need to open a case and share through social media platforms or other means to help locate your lost parcel. Insurance fees and forms from couriers are your responsibility to request and fill out correctly; Insurances do not come automatically with the shipping label. Please make sure you understand the shipping options and fill out forms you are selecting.
• Additional fees, customs duties, tariffs, or any misinformation on the form you filled out are not my liability or responsibilities to pay.
• I suggest providing GPS tracking with the item if you are concerned it might get lost during shipping. You can request that I place an AirTag inside the package for an additional fee of $35.00 CAD. When the AirTag is returned to the address provided, the $35.00 CAD fee will be refunded. The client is responsible for the shipping cost of returning the AirTag.

If you are outside of the USA and Canada: you have received this form as an acceptance to do business with you.

REFUNDING TERMS:

• While 40% is non-refundable, the remaining balance may be refundable if I have not succeeded in starting your commission after 3 years from the date of when you made the payment. If a cancellation from my end needs to be arranged for personal reasons; it will be arranged with you.
• If you request for the refund during the process of your commission, you fully understand that; depending on its completion, a certain % of your commission is non-refundable.
• The outstanding refund balance will be offset by the payment to the next newest client who commissions my services, or when a recent Pre-made partial has sold.

However:

• If you’re not interested in waiting for a refund, you may choose to have someone else purchase your slot on my queue. The replacement client must provide a clean reference sheet. If their design is accepted, they may be required to pay additional fees based on the design’s complexity and additional materials. The replacement client must agree to the Terms of Service and sign the contract. I will send the invoice and contract to them via email. Proof of payment—arranged between both parties—is required before I can proceed with transferring the slot in my queue.

**The artist is not responsible for the transaction process between both parties. Please ensure you have received your payment from the buyer.**

• The % refund owed to you, does not include the 40% non-refund policy. I have the full rights to hold onto the 40% down deposit, the materials from your commission, and re-sell the product if I wish to do so (I will slightly alter the design depending on its stage, making sure it does not look similar to your fursona).
• I do not accept shipping the materials over to another address.

WARRANTY:

Warranty of your commission is covered for 6 months. Any damages after the warranty will have to be discussed as a paid reparation. Any damages that look intentionally tampered with are not covered. When the commission is completed, it is no longer available for a refund.

If you are not satisfied with something, please let me be aware of it as soon as possible as we can arrange some fixes to the suit. Suggestions and criticism is taken into consideration, as it helps me create space to gain experience. Any discouraging feedback or criticizing the way I work with my queue and schedule will be disregarded. The schedule created for how I work, is what works for me. When the suit and its parts are in the client's possession, they are fully liable for the care given to their suit.

I do not repair within its warranty if:

• The suit built up mold in the environment it currently is in.
• The suit was used in 18+ activities and not been cleaned properly.
• The suit carried an awful smell.
• Purposely damage/harm the suit.
• Altered the suit without my notice, permission or request of help.
• Lost the suit.
• In the hands of someone else.
• Ripped the seams.
• Mishandled or handled roughly.
• Repaired any part of the suit (this includes body, tail and paws) by another person/maker without my notice prior before fixes have been made.
• How the suit is washed.
• Other miscellaneous reasons that deem the fursuit unrepairable.

The lists above will void your 6 month warranty. Please take this into consideration.

HOW TO CLEAN:

• Do not clean the washing machine please! Bissell Little Green Portable water-wash vacuums are what I recommend. Do not use the solutions with the item.
• Do not wash the interior of the suit! Material used is Neoprene, which this item may/may not have a bleeding issue. Gently spray disinfectant inside.
• Please use a soft brush when brushing your fursuit, I highly recommend the UPPFYLLD vegetable scrubber from IKEA: https://www.ikea.com/ca/en/p/uppfylld-vegetable-scrubber-bright-yellow-70578366/

If you have questions or concerns in how-to maintain good care for your suit, do not hesitate to contact me!

AMENDMENT OF TERMS:

The Service Provider reserves the right to modify, amend, or update these Terms of Service at any time, without prior notice to the Client.

By commissioning and submitting payment for services, the Client acknowledges and agrees to be bound by the most current version of the Terms of Service in this contract.

It is the sole responsibility of the Client to review the Terms of Service periodically for any updates or changes online, as well as to monitor the progress of their commission via the provided Trello queue, or the Telegram group chat provided.

Don't worry: The changes do not fully affect the refund terms. The changes are primarily focused on correcting grammar errors, making minor adjustments, and updating the services. 

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ARTWORK TOS