Art of KAiriWolfArt

• Fursuit (TOS) Term of Service:

As an artist and fursuit maker, it is always a great joy for me to work on a fursuit for one of my clients. While my approach, as outlined in my Terms of Service (TOS), may seem strict, please understand that my time and business are both serious and valuable to me. That said, I am a very kind and an approachable person! You're always welcome to ask questions if you're unsure about my TOS.

I am newly-intermediate level into the fursuit making. Some flaws may be expected, there will always be room for improvements along the way the more I work on commissions. Please keep this in mind.

• DISCLAIMER:
  

I WILL NOT mimic another makers style for you. You are commissioning me for the work and style I do. Not to save yourself money and have me copy others. I do not condone to this. Any client who asks me to copy another makers work or similarities of their works will be refused service from me.

I will also not tolerate any rude behavior coming from the client whom I am working with. I reserve the right to refuse service for any cause that I strongly feel in disagreements about.

• PAYMENT METHODS:

Payments can be made by one of the following: Etransfer, Paypal invoicing, Square, cash. Etransfer is only available in Canada. And Cash is only accepted in person. My prices are charged in Canadian dollar currency.

- Once we arrange what to work with, a quote is given to you. A Quote given is only valid for 30 days.

- A non-refundable 30% down payment is first needed before you are placed on my queue list. This covers for the materials. - If you wish to pay in full instead, this is acceptable.

- Your quote will provide the QC QST and GST/HST tax from Quebec.

- Payment planning is available, but must be fully paid for no longer then 6-10 months, this is only available for larger projects such as fullsuits. 

Partials are no longer then 4-5months to complete the payment planning.

- Quote's given are not final and may change overtime. for example: If you ask for a quote, and come back months later to get a commission from me, price may change depending on item stock/shipping/material costs. Quotes are only valid for 30 days as mentioned above.

- If supply stores for materials needed are out of stock, this can delay the workflow and time in completion of your commission. **Customers are responsible and must pay for import, customs and tariff's fee.**  

- While a 30% down payment can be placed on a fursuit head, The full payment deadline period must be on time (every 30 days). You can choose to pay the remaining balanced owed in full on your next pay, or included with your 30% down deposit - this is if you feel confident to pay the full balance right away. Otherwise, please follow the deadlines as mentioned above. The 30% down payment covers the costs of materials. 

• LATE FEE'S/ PENALTIES:

- If no payment(s) made 3-days after it's due date, a non-refundable surcharge fee of 35.00$CAN is applied. Failure to pay your part 4 weeks passed the deadline date, all previous payment's is deemed non-refundable, and you will not be able to work with me again in the foreseeable future once your commission is completed. You will receive your commission when fully paid the remaining balance, shipping, and it's late fee's. 

• DESIGN CHANGES:

- Fixes in design or adjustments can be made before the fur is cut. Any changes after the fur pattern is cut out are additional charges, as it requires to re-tape the pattern, extra time taken/re-cutting the fur pattern ect.

If you are changing your design entirely - a new quote will have to be provided for the additional changes/colors/ect.

Simplifying your design in the newest update that show less then your old design, does not validate on my end of lowering the total cost you are currently paying, or have paid for. It also does not validate on refunding for the extra fee's. 

Please be 100% on the design before submitting!

• WAITING PERIOD / QUEUE:

-  From the time I start working on your commission until completion, it can take  and average of 4-8 months of completion, sometimes longer.

I go through 1 queue at a time! Please check my Trello to see the current status.

Waiting period may take 1-3 years. Completed payments of the partial/suits are bumped up top on the list and completed first. 

Pre-made's are the only exception to be listed and completed as a priority during the convention seasons if  I am accepted to vend. I am still new and not fully experienced in the field, so please allow me more time then the usual to ensure that the project worked on is in condition I deem perfect enough to ship out. 

If there is needing longer period of time to work on it, I will let you know. Once again, The timing of completion can be affected if supplies are out of stock/unavailable/emergencies during the time of working on your suit. 

I will repeat this; I do NOT accept deadlines for your commission. 

• SHIPPING:

- Shipping price will vary on the options available based off the box size, weight, location, and options client wishes to use. This must be paid first. Pick-up can be optional as well if you're in the Ottawa region or okay driving longer distances. This is at your own decision and I am not liable to paying for your fuel. Shipping and packaging materials are separate from quotes/final price.

I am not responsible for lost packages when it is in the hands of courier. I will help you track the package if we must open a file case. Insurance fee's from couriers are your responsibility to request. It does not come automatic with your current shipping label. I suggest to provide a GPS tracking with the item in it's box if you fear it might get lost during shipping. You can request for me to place in an Airtag, In exchange that you return the tag.

I cannot guarantee that I will accept clients to do business with from outside USA and Canada.

• REFUNDING TERMS:

- While 30% is non-refundable, the remaining balance may be refundable if I have not succeeded in starting your commission after 3 years from the time your name on the queue was added to my Trello. If a cancellation from my end is needed to be arranged for personal reasons (life, business relationship with the client, ect). The 30% non-refund is also affected with this, this being included with fully paid suits that skipped the minimum down deposit. 

If you request for the refund before I started on your commission, or during the process of your commission, you fully understand that; depending of it's completion, a certain % of your commission is non-refundable. 

The outstanding refund balance will be offset by the payment from the next newest client who commissions my services, or when a recent Pre-made partial has sold. The % refund owed to you, does not include the 30% non-refund policy. I have the full rights to hold onto the 30% down deposit, it's materials from your commission, and re-sell the product if I wish to do so (I will slightly alter the design depending it's stage, making sure it does not look similar to your design).

• WARRANTY:

Warranty of your commission is covered for 6 months. Any damages after the warranty will have to be discussed as a paid reparation. Any damages that looks intentionally tampered with is not covered.

When the commission is fully completed, it is no longer available for a full-refund. 

If you are not satisfied, please let me be aware of it as soon as possible as we can arrange some fixes. Suggestions and criticism is taken into consideration, as it helps me create space to gain experience. Any discouraging feedback that are not criticism will be disregarded. 

When in the client's possession, they are fully liable for the care given to their suit.

I do not repair the suit if:

- The suit built up mold in the environment it currently is in.

- The suit was used into 18+ activities and not been cleaned properly.

- The suit carrying an awful smell.

- Purposely damaged/harm the suit.

 -Altered the suit without my notice, permission or request of help.

 - Lost the suit.

- Ripped the seams.

- Repaired any part of the suit (this includes tail and paws) by another person/maker without my notice prior before fixes have been made.

- How the suit is washed.

- Other miscellaneous reasons that deem the fursuit unrepairable.

The lists above can also void your 6 month warranty. Meaning: It will be no longer covered under the time period of when the warranty is valid.

• HOW TO CLEAN:

- Do not clean in washing machine please! Bissell Little Green Portable water-wash vacuums are what i recommend. Do not use the solutions with the item.

- Do not wash the interior of the suit! Material used is Neoprene, which this item may/may not have a bleeding issue. Gently spray disinfectant inside.

- Please use a soft brush when brushing your fursuit, I highly recommend the UPPFYLLD vegetable scrubber from IKEA: https://www.ikea.com/ca/en/p/uppfylld-vegetable-scrubber-bright-yellow-70578366/

If you have questions or concerns in how-to maintain good care for your suit, do not hesitate to contact me!

• AMENDMENT OF TERMS:

The Service Provider reserves the right to modify, amend, or update these Terms of Service at any time, without prior notice to the Client.

By commissioning and submitting payment for services, the Client acknowledges and agrees to be bound by the most current version of the Terms of Service as published on the Service Provider’s official website. 

It is the sole responsibility of the Client to review the Terms of Service periodically for any updates or changes, as well as to monitor the progress of their commission via the provided Trello queue, or my Telegram group chat. 

The Trello Queue: https://trello.com/b/5zWjg0Am/fursuit-commissions

The Official Telegram WIP chat: https://t.me/KairiWolfArtGC

------------------------------------------------------------------------------------------------------------------------------------------------

AT CON FURSUIT SUPPLY PURCHASE AGREEMENT:

When we have ~Made to order~ only available, we ensure you have read, agreed and signed your initial to the terms. In no way or circumstances do we accept payment without these criteria's first. The Terms are as followed: 

"As the buyer, you understand that this purchase does not include shipping and handling. you also understand that the estimated completion time for this order is 6-9 weeks (excluding weekends and holidays) and can sometimes be delayed. Orders are shipped every Wednesday. We are not liable for the courier's timing or any loss during shipping (should you include insurance: you must contact the shipping company for claims related to loss or damages.) We do not accept deadlines that require completion before the estimated timeframe. You understand that minor air pockets or defects in foam heads received will not significantly affect the final outcome of your work. If there are changes to your contact or address during the order process, please notify us immediately."

I will once again mention that, I am not Amazon prime. My works do not complete overnight and ship out within' a day. My works are hand crafted with lots of care and takes time to ensure it results in perfection condition before it is shipped out. With huge demands and large qty's of orders, I'm doing the best of my capabilities to getting order's out on time.

_____________________________________________________________________________________________

TOS